eFrame is the largest and fastest growing provider of managed technology support services to small and medium sized businesses throughout the Midwest. We are looking for talented individuals to join our team and participate in our growth and success. If you meet the qualifications and would like to engage in this exciting opportunity, please apply below.

ESSENTIAL RESPONSIBILITIES

1. Respond to escalated “critical” service calls as required by the help desk.

2. Lead and manage client implementations as needed, including the installation of new components, migration of data, documentation of network, server and workstation setup and successful “hand off” to the helpdesk for on-going support.

3. Provide pre-sales engineering support for the sales team, including client network assessments, network design, preparation and presentation of proposals.

4. Work with Sales, Service Support and Management team members to meet client and Company goals.

5. Travel based on market requirements.

REQUIRED SKILLS

• Microsoft Certified Systems Engineer (MCSE) or equivalent is preferred.
• CISCO Certified Network Associate (CCNA) or equivalent preferred.
• Network+ Certification or equivalent is preferred.
• 5+ years experience in technology.
• Excellent business writing and communication skills.
• Solid experience with Windows 2000/XP/2003 and superior troubleshooting skills.
• Knowledgeable in supporting TCP/IP networked devices.
• Solid experience with software installations, troubleshooting and support.

PHYSICAL REQUIREMENTS

• Carrying a pager and/or cell phone may be required.
• Ability bend, crouch, crawl.
• Ability to lift up to 75 lbs.
• Ability to use phone and phone headset.
• Ability to type using a keyboard and mouse.
• Safe operational vehicle to travel to customer sites.