Contact:
Becca August
7007 Grover Street
Omaha, NE 68106
Night Auditor/Guest Service Agent
Comfort Inn and Suites
Comfort Inn and Suites
Front Desk
$8.00 - $10.00
Work in Omaha, Nebraska
7007 Grover Street (68106)
32-40 hours per week Hours will vary with occupancy
Must be able to work any day
Equal Opportunity Employer
Night Auditor/Guest Service Agent
Position Description
We are currently seeking an experienced Night Auditor/ Guest Service Agent. The selected candidate will be responsible for insuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
The Night Auditor will check guests into and out of the hotel, inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as assigned. Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned. Responsible for running the audit each night.
The Night Auditor will check guests into and out of the hotel, inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as assigned. Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned. Responsible for running the audit each night.
Job Requirements
Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
* Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
* Complete the audit each night.
* Ensure that the front desk and back office is clean and well organized.
* Resolves complaints and inquiries concerning service and facilities.
* Ability to communicate with public, hotel staff and management in a professional manner.
* Initiate and monitor shift checklists for proper completion of tasks.
* Provide effective communication to all departments of guest activity.
* Effectively coordinate relocation of guests when necessary.
* Maintain a high level of professional appearance and demeanor.
* Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
* Complete the audit each night.
* Ensure that the front desk and back office is clean and well organized.
* Resolves complaints and inquiries concerning service and facilities.
* Ability to communicate with public, hotel staff and management in a professional manner.
* Initiate and monitor shift checklists for proper completion of tasks.
* Provide effective communication to all departments of guest activity.
* Effectively coordinate relocation of guests when necessary.
* Maintain a high level of professional appearance and demeanor.
* Must be available to work weekends and holidays
Night Auditor/Guest Service Agent
This position has been listed under the following classifications:
[Data Entry ]
[Front Desk ]